Time to Kill

AI Assistant
Welcome back. You have re-started the conversation. How can I help you?
4:15PM
AI Assistant
In a few words, tell me your query I can help you with.
4:15PM
CHANDRAJIT
Agent
4:15PM
AI Assistant
May I connect you to our Human Assistant?
4:15PM
Thank you for choosing Samsung Human Assistant. We will connect you to a human assistant shortly.
4:15PM
You are connected to Samsung Human Assistant.



4:15PM
Human Assistant
Welcome to Samsung Human Assistant. How may I help you?
4:15PM
Apurv
Good Evening! This is Apurv. I will be glad to assist you today.
4:15PM
Apurv
How may I help you today?
4:15PM
CHANDRAJIT
I have the Samsung 3D TV UA75H6400AR which came with a smart remote.
4:15PM
CHANDRAJIT
Since I have lost it. I wish to buy it again. Whats the price?
4:16PM
Apurv
I do apologize for the inconvenience caused & I will try my best to help with your concern.
4:16PM
Apurv
sir the remote price details are with the service center only and not with us
4:16PM
CHANDRAJIT
ok, please ask them and let me know.
4:16PM
CHANDRAJIT
I am waiting
4:16PM
Apurv
sir we cannot ask you can ask
4:17PM
CHANDRAJIT
Why cant you ask?
4:17PM
CHANDRAJIT
This is the support senter, right?
4:17PM
Apurv
because we are not authorized to
4:17PM
Apurv
this is a technical support queue
4:18PM
Apurv
and we have various places for separate query
4:18PM
CHANDRAJIT
Since this is the front desk for customer support. You should let me know.
4:19PM
Apurv
Mr Rudra I let you know that those details we do not have
4:19PM
Apurv
and is available at the service center
4:19PM
CHANDRAJIT
So get me those details.
4:20PM
Apurv
pin code ?
4:21PM
CHANDRAJIT
Will you go and check?
4:21PM
CHANDRAJIT
send me the phone number
4:21PM
Apurv
let me know the pin code of your area for that Mr Rudra
4:22PM
CHANDRAJIT
700039
4:22PM
Apurv
Contact Person:GOURANGA KUNDU / BIPLAB MANDALPhone 1:9163348422Phone 2:9163348424Email ID:rajabsamsung@gmail.comAddress:32/1,Baguiati 1st Lane,
4:23PM
Apurv
Cool Point
4:23PM
Apurv
Is there anything else I can help regarding Samsung product?
4:24PM
Apurv
Since we haven`t heard from you for the last 2 minutes, we`re going to close this session. Please connect with us again if you need further assistance.
4:25PM
CHANDRAJIT
So, you do have their ph number?
4:25PM
CHANDRAJIT
I am still here.
4:25PM
CHANDRAJIT
Dont close
4:25PM
Apurv
yes written above 2 numbers of the manager
4:26PM
CHANDRAJIT
So, why cant you call and know?
4:26PM
Apurv
because this is a chat queue and we cannot call.
4:26PM
CHANDRAJIT
dont you have a phone?
4:26PM
Apurv
I have told you thrice already Mr rudra
4:26PM
Apurv
no
4:27PM
CHANDRAJIT
So, according to that I have also told you thrice, right?
4:27PM
Apurv
sir you are repeating the same thing again If I was able to call and let you know I would had already done that
4:28PM
CHANDRAJIT
Why cant you call?
4:28PM
CHANDRAJIT
See, I told you 4 times now.
4:29PM
Apurv
because we have a different department who can call
4:29PM
CHANDRAJIT
So, chat with that department and ask them to call.
4:29PM
Apurv
Mr Rudra it cannot be done.
4:29PM
CHANDRAJIT
why?
4:30PM
Apurv
we do not provide that service
4:30PM
Apurv
you asked for service center
4:30PM
Apurv
I have sent you the manager number and address
4:30PM
CHANDRAJIT
No, i am asking for remote price
4:30PM
Apurv
yes remote price can be told by the engineer or service center we do not have those details
4:30PM
Apurv
I have told you where you can find those details
4:31PM
CHANDRAJIT
So, you already know. Why wont you find those details?
4:31PM
Apurv
Mr Rudra you can contact the service center or visit the service center and know the price or ask them
4:32PM
CHANDRAJIT
You can also contact them, right?
4:33PM
CHANDRAJIT
Or visit them.
4:33PM
Apurv
we cannot contact them it is very easy to understand sir we cannot call.
4:33PM
CHANDRAJIT
Dont you have a phone?
4:34PM
Apurv
I already told you above sir
4:34PM
Apurv
no
4:34PM
CHANDRAJIT
No mobile in today's date?
4:35PM
Apurv
not authorzied
4:35PM
CHANDRAJIT
Are you a robot?
4:35PM
Apurv
I told you my name at the start sir please check
4:35PM
CHANDRAJIT
So, you are Apurv robot?
4:36PM
Apurv
please check again sir it was just apurv
4:36PM
Apurv
and not apurv roboty
4:36PM
Apurv
robot*
4:36PM
CHANDRAJIT
Yes, like Alexa
4:36PM
CHANDRAJIT
right?
4:36PM
Apurv
sir is there any other help you need regarding samsung product ?
4:37PM
CHANDRAJIT
Yes, Its regarding my Samsung 3d tv remote
4:37PM
Apurv
already told you about it
4:37PM
Apurv
anything else Mr Rudra^|
4:37PM
CHANDRAJIT
Whats the price?
4:37PM
Apurv
rudra*
4:37PM
CHANDRAJIT
price?
4:38PM
Apurv
sir please check above what I told you regarding the same
4:39PM
Apurv
we do not have any part price details
4:39PM
Apurv
very easy to understand
4:39PM
CHANDRAJIT
ok, so manager has?
4:39PM
Apurv
the service center deals with parts
4:39PM
Apurv
and have the details
4:39PM
Apurv
no the service center has
4:39PM
CHANDRAJIT
and how to contact?
4:40PM
Apurv
gave you the contact details above
4:40PM
Apurv
and address
4:40PM
CHANDRAJIT
where?
4:40PM
CHANDRAJIT
?
4:41PM
Apurv
Address:32/1,Baguiati 1st Lane,
4:41PM
Apurv
Cool Point
4:41PM
Apurv
Contact Person:GOURANGA KUNDU / BIPLAB MANDALPhone 1:9163348422Phone 2:9163348424
4:41PM
CHANDRAJIT
phone no is not working
4:42PM
Apurv
Address:1, 67-B, BONDEL ROAD,
4:42PM
Apurv
Contact Person:Mr Suman DeyPhone 1:8981024442Phone 2:033-40006446
4:42PM
CHANDRAJIT
my phone is not working
4:42PM
CHANDRAJIT
Thank you for your time Apurv. :)
4:43PM
CHANDRAJIT
Have a good day. :D
4:43PM

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Sorry, Apurv 😋